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Ordering & Products

What is a Tasterbox?

A Tasterbox is a one-off mystery box filled with adult products like toys, lingerie or accessories. No subscription commitment — just a fun surprise delivered discreetly to your door.

How do your subscription boxes work?

When you subscribe, you’ll receive a new mystery box each month curated with adult toys, lingerie, or accessories. You can cancel anytime and skip months if needed.

Can I choose what goes in my mystery box?

To keep things exciting, the contents are a surprise. But we do allow you to specify things you don’t want (e.g. certain materials or toy types) in your preferences.

Are the products safe and high quality?

Yes. We source from trusted adult industry suppliers, check each item for quality, and ensure body-safe materials wherever applicable.

Payments & Pricing

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and via WooPayments you can also pay using Apple Pay or Google Pay (where available). For subscription boxes, payments are processed automatically each month.

How much is delivery?

Delivery is now £4.99 per order across the UK.

 

Do you charge VAT or taxes?

All our prices include any applicable VAT in the UK, so there are no surprise extra costs at checkout.

Delivery & Tracking

When will I receive my order?

Orders are processed within 1–2 business days. Then standard delivery usually takes 2–4 working days within the UK, though remote areas may take longer.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Use that link to monitor your parcel’s progress.

What if my parcel is held by customs (for overseas orders)?

For orders outside the UK, parcels may be held or checked by customs. If this happens, we’ll assist you in resolving the issue, but any duties/customs fees are the responsibility of the customer.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Subscriptions & Cancellations

Can I cancel or skip a month?

Yes! You can cancel your subscription at any time before the next billing cycle. You can also skip a month if you’d like a break without canceling entirely.

Do you offer refunds on subscription boxes?

Because subscription boxes are mystery curated items, we generally do not offer refunds once dispatched. Please contact us immediately if there is an issue with your box.

What happens if a product in my box is defective?

If you receive a defective item, contact us within 7 days of delivery. We’ll ask for a photo and replace or refund the specific item — not the full box.

Returns & Refunds

Can I return something I don’t like?

For hygiene reasons, sex toys and lingerie cannot be returned unless defective. If it’s faulty, please contact us within 7 days for assistance.

When will I get my refund?

Once we receive and inspect the faulty item, refunds are usually processed within 3–5 business days back to the original payment method.